Postcomm - enforcement guidance

Postcomm has published a document setting out enforcement procedures relating to possible licence contraventions, following its consideration of the responses received to the August 2007 consultation. The guidance explains procedures likely to be followed by the postal regulator when it:

• considers complaints;
• investigates licensed operators;
• takes enforcement action; and
• imposes financial penalties.

Until now, these procedures have been set out in several Postcomm documents. The aim of bringing them together is to provide greater transparency, by setting out the general principles and approach involved in taking these actions in relation to possible licence contraventions.

Related documents:

31 October 2008 - amended procedures

Enforcement guidance for considering and investigating complaints in relation to licence contraventions (pdf, 132KB) 

31 October 2008 - decision document 

Enforcement guidance for considering and investigating complaints in relation to licence contraventions. A decision document (pdf, 189KB) 

16 November 2007 - consultation responses

DX (pdf, 13KB)
Postwatch (pdf, 20KB)
Royal Mail (pdf, 304KB) 

2 August 2007 - consultation document

Enforcement guidance for considering and investigating complaints in relation to licence contraventions. A consultation document (pdf, 171KB).