Common operating procedures code
In a multi-operator market it is only fair that all players share the responsibility and the cost of dealing with misdirected mail and that customers' mail is not delayed because it gets lost into the wrong network.
The common operating procedures code aims to ensure that this is done in an efficient way and at a fair price, and came into force on 1 January 2006, when the UK mail market opened to full competition.
More background on the common operating procedures code.
Related documents:
- 22 September 2005 - consultation document
- Postal Services Act 2000, Section 14. Notice of proposal to modify the conditions of the USO licence and the standard licences. Consultation on licence modification to take account of common operational procedures code and mail integrity code (pdf, 317KB).
- 22 September 2005 - agreement
- Postal common operational procedures agreement (pdf, 68KB).
- 22 September 2005 - news release
- Postcomm to modify postal licences.
- 8 August 2005 - decision document
- Postal code of practice for common operational procedures. A decision document (pdf, 1MB).
- 8 August 2005 - consultation responses
- Responses to the March 2005 consultation (pdf, 649KB).
- 11 May 2005 - industry letter
- Letter to the Industry on postal code of practice for common operational procedures (pdf, 198KB).
- April 2005 - Frontier Economics Report
- Frontier Economics report: "Process and costs of misdirected mail" (pdf, 666KB).
- 18 March 2005 - consultation document
- Postal code of practice for common operational procedures. A consultation document (pdf, 666KB).
- 18 March 2005 - news release
- Postcomm proposes new codes of practice for a competitive market.
- 16 February 2005 - report from Metaskil
- Recommendations for handling misdirected customer service calls (pdf, 307KB).
